Frequently Asked Questions
Everything you need to know about bringing luxury into your home.
How long will it take for my furniture to be delivered?
Delivery times vary depending on the item's availability and your location. In-stock items usually ship within 5-7 business days, while bespoke or larger furniture pieces may take 4-8 weeks.
What is your return policy for home decor and furniture?
We offer a 14-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged.
Do you offer international shipping?
Yes, House of Isabella ships worldwide. Shipping costs and import duties are calculated at checkout based on the destination country and the dimensions of the order.
What happens if my order arrives damaged?
Please inspect your delivery immediately. If any item is damaged, contact our customer service team within 24 hours with photographic evidence so we can arrange a replacement or refund.
Are the colors on the website an accurate representation of the products?
We strive for high color accuracy, but please be aware that lighting and screen settings can affect how colors appear. We recommend ordering fabric samples where available.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay for eligible orders.