Returns & Exchanges
At House of Isabella, we want you to be completely satisfied with your purchase. If a piece doesn't perfectly suit your home, you can return most items within 14 days of delivery for a refund or exchange.
Initiate Your Return
Contact our customer concierge team via email with your order number and the reason for return to receive your Return Authorization.
Secure Packaging
Ensure the item is in its original, unassembled condition and securely packed in the original manufacturer packaging to prevent damage during transit.
Arrange Collection
Once approved, we will help you coordinate a specialized furniture courier or provide the return shipping address for smaller decor items.
Inspection and Refund
After our warehouse team inspects the returned goods to confirm they meet our quality standards, your refund will be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing